In January 2025, Kendra Irvin, an employee at an Arby's restaurant in Memphis, Tennessee, faced a distressing encounter with a customer who became irate over his order. The incident began when the customer, dissatisfied with his roast beef sandwich, accused the staff of making his order incorrectly. Despite Irvin's attempts to resolve the issue by offering to remake the sandwich, the situation escalated. The customer began cursing, threw items at Irvin, and eventually leaped over the counter, hurling racial slurs. In response, Irvin armed herself with a butcher knife and a fry basket to defend against the customer's aggression. The altercation ended when the customer threw objects at the staff before fleeing the scene. Following this incident, Irvin was terminated from her position at Arby's for allegedly violating company policy by defending herself. She expressed confusion over her dismissal, questioning what else she could have done in such a threatening...
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